Based on the critical areas identified in the assessment, tailor-made training sessions were organised. All the employees involved in the assessment took part, both those already in leadership roles and those identified as having the potential to do so.

The training sessions were organised into several short, practical sessions focusing on specific behaviours.
Training in coaching skills was also given to the direct managers of these employees, enabling them to support team development more effectively.

A 360º evaluation was also carried out on employees and their managers, with personalised feedback, reinforcing self-knowledge about strengths and areas for development. These conclusions were shared in individual feedback sessions.