O HR Skills Insights is a global study by SHL that analyses the critical competences for the success of Human Resources teams, today and in the future. Based on the objective evaluation of more than 5,500 HR professionals worldwide, The report identifies the competences that distinguish high-performance professionals and enable HR to respond to the challenges of an increasingly complex, technological and ever-changing context.

The study explores:
The evolution of HR competences over time (2020, 2025 and projections for 2030), highlighting the impact of the pandemic, AI, hybrid work and the new expectations of the younger generations.

Key competences by job level, from entry-level positions to management and executive leadership.

Regional differences in HR competences, with insights specific to Europe, USA, UK & Ireland, APAC and MENA.

The report shows that competences such as adaptability, critical thinking, leadership, ethics, collaboration and mastery of technology are increasingly crucial for HR to take on a strategic role in the business. It also emphasises the importance of continuous learning and upskilling to ensure HR teams are resilient, agile and prepared for the future of work.

Download the full report and discover which competences will shape the future of Human Resources.